Privacy Policy

1. Introduction

TelTac Contracting Ltd. ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at teltac.ca or use our services.

2. Information We Collect

Personal Information You Provide

When you fill out a consultation request form, contact us by phone or email, or request a quote, we may collect:

• Your name
• Email address
• Phone number
• Home or project address
• Details about your flooring or renovation project

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Pages viewed and time spent on pages
• Referring website or search terms
• Device type and operating system

3. How We Use Your Information

We use the information we collect to:

• Respond to your consultation requests and inquiries
• Provide estimates and schedule services
• Communicate with you about your project
• Improve our website and services
• Send occasional updates about our services (only with your consent)
• Comply with legal obligations

4. Third-Party Services

Our website uses the following third-party services that may collect information:

• Google Analytics & Google Tag Manager — to understand how visitors use our website and measure advertising effectiveness
• Google Maps — to display our showroom location and service areas
• FormSubmit.co — to securely deliver consultation form submissions to our email
• Jobber — to manage service requests and client communication

These services have their own privacy policies governing how they handle data. We encourage you to review their respective privacy policies.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for data collection

To exercise any of these rights, please contact us using the information below.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: